Customer self-service portal solution for waterworks
Customer Self Service Solution -Waterworks, Solicitation 231180, issued by City of Newport News.
At a glance
Newport News Waterworks seeks a SAP partner to deliver a fully integrated customer self-service portal as a cloud-based solution. The engagement includes software, implementation, system integration, data migration, training, and ongoing support, with integration into the department's SAP S/4HANA environment. Proposals due February 27, 2026.
Key facts
- Issuing agency
- City of Newport News
- Solicitation number
- 231180
- Type
- purchase
- Posted
- Feb 2, 2026
- Response deadline
- Feb 27, 2026, 11:30 PM EST
- Place of performance
- City of Newport News, VA
Official description
Solicitation #26-2922-1603. Issued by Waterworks. The City of Newport News (the “City”) is seeking proposals from qualified firms (the “Offeror” or “Contractor”) to furnish the goods/or services described herein and proposals will be received via the City’s e-Procurement Portal, OpenGov Procurement ( https://secure.procurenow.com/portal/nnva ), to be received no later than Friday, February 27, 2026 at 11:30 pm (local prevailing time). The purpose of this Request for Proposals (RFP) is to solicit proposals from qualified SAP partner firms to furnish/provide a fully integrated Customer Self-Service Portal solution, inclusive of software (SaaS), implementation, system integration, data and user migration, training, and ongoing support services. The objective of this solicitation is to select a single Offeror capable of delivering a turnkey, enterprise-grade customer portal that improves customer experience, supports operational efficiency, integrates with Waterworks ' SAP environment, and aligns with Waterworks' long-term SAP S/4HANA modernization roadmap. References in the section to "City," "Department of Waterworks, " and "Waterworks" are synonymous. The goal is to modernize the existing technology, streamline operations, and ensure robust client ownership and knowledge transfer.
Respond to this bid
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