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OpenResponses due Oct 2, 2026, 8:00 PM EDT

Call center services for aging and disability support

Request for Proposal for Call Center Services, Solicitation 282173, issued by San Mateo County.

Official posting and documentsfree with an account

At a glance

San Mateo County Aging and Disability Services is seeking a call center contractor to handle inbound and outbound communications, including after-hours, weekend, and holiday coverage. The selected vendor must provide professional, responsive service with accurate message intake and full legal compliance. Proposals due October 3, 2026.

Key facts

Issuing agency
San Mateo County
Solicitation number
282173
Type
purchase
Posted
Aug 10, 2026
Response deadline
Oct 2, 2026, 8:00 PM EDT
Pre-bid meeting
Aug 27, 2026, 2:30 PM EDT
Questions due
Sep 25, 2026, 8:00 PM EDT
Award expected
Dec 8, 2026, 3:00 AM EST
Place of performance
San Mateo County, CA
Official posting
Documents, addenda and the procurement contact, free with an account.
  • call center
  • customer service
  • inbound outbound
  • after-hours support
  • government services

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Official description

Issued by Health - Aging and Disability Services. San Mateo County Aging and Disability Services (ADS) is soliciting proposals from qualified firms to provide call center services in support of ADS operations. The selected contractor shall provide professional, responsive, and reliable call center services for inbound and outbound communications, including after-hours, weekend, holiday, and business hour overflow coverage, as required by the County. The contractor shall ensure service continuity, accurate message intake and relay, and compliance with all applicable legal and operational requirements.

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All 5 open call center bids in California · Every open bid from San Mateo County

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