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OpenResponses due Nov 19, 2026, 8:00 PM EST

511 and express lanes operational services

(UPCOMING) RFP for 2026 511 and Express Lanes Operational Services, Solicitation TBD, issued by Metropolitan Transportation Commission.

Official posting and documentsfree with an account

At a glance

The Metropolitan Transportation Commission seeks an operational services contractor to staff and manage its 511 Operations Center and Express Lanes Operations Center in the San Francisco Bay Area. The contractor will provide staffing, coordination, and management services during normal and emergency conditions, working with Caltrans, California Highway Patrol, and local transit agencies. The RFP is upcoming in August 2026 with proposals due October 1, 2026.

Key facts

Solicitation number
TBD
Portal id
240987
Type
RFP
Posted
Jul 20, 2026
Response deadline
Nov 19, 2026, 8:00 PM EST
Place of performance
CA
Official posting
Documents, addenda and the procurement contact, free with an account.
  • transportation operations
  • call center services
  • traffic management
  • staffing services
  • emergency response coordination

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Official description

Reference #TBD. Description: [UPCOMING: August 2026] Metropolitan Transportation Commission (MTC), invites your firm to submit a proposal for 511 and Express Lanes Operational Services. As a result of this RFP, MTC intends to contract with an Operational Services Contractor (“OS Contractor”) to provide staffing and management services, collectively “operational services,” for MTC’s 511 Operations Center and Express Lanes Operations Center, in support of real-time operations for MTC’s 511 Traveler Information and Bay Area Express Lanes Programs. It is MTC’s intent that the selected OS Contractor will staff both operations centers and will provide coordination and management between the two functional areas. The OS Contractor will be responsible for ensuring that staffing coverage is provided during normal operating hours as well as during emergency conditions affecting the transportation network. Additionally, the OS Contractor will be required to coordinate with Caltrans District 4, California Highway Patrol (CHP), local transit agencies, and other MTC contractors. The staff in the 511 Operations Center and the Express Lane Operations Center are not currently unionized. Dates are preliminary until procurement documents are finalized. See "Notice of Upcoming Procurement" for additional details. Project closes Nov 19, 2026 5:00 PM PST.

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