RFP to Upgrade City's Oracle Billing System

Solicitation #1377797. Issued by Information Technology Department. The City of Seattle is seeking proposals for RFP to Upgrade City's Oracle Billing System. Proposals are due no later than 4:00 pm on Monday, January 12, 2026. All questions are to be submitted through the e-procurement portal at https://procurement.opengov.com/portal/seattle no later than 4:00 pm on Monday, December 1, 2025.

The City of Seattle is initiating a comprehensive upgrade of its Oracle Customer Care and Billing (CC&B) application from version 2.7 to version 25.4. This on-premises upgrade includes:

Full application upgrade

Hardware and infrastructure refresh

Redevelopment of integrations

Rewriting and validation of over 100 reports

Deployment across seven operational environments

Of these efforts, the City is looking for vendor assistance with the CC&B application upgrade and any redevelopment needed of the integrations between CC&B and other applications.

This initiative will overall enhance the stability, scalability, and long-term maintainability of the utility customer information system supporting Seattle City Light (SCL) and Seattle Public Utilities (SPU).

2.1.1 Target Environments to be Upgraded

Environment Name

Purpose

CCB Production

Live customer operations

CCB UAT

User Acceptance Testing

CCB QA

Quality Assurance

CCB Development

Customization and configuration

CCB Training

User training

CCB Sandbox

Proof-of-concept experimentation

CCB Gold

Master configuration baseline

2.1.2 Systems and Interfaces Affected

The CC&B system integrates with approximately 35+ applications. The following table summarizes major interfacing systems expected to be updated or rewritten:

Integration Area

Systems and Applications

Oracle Cloud Services

MSCS, WACS

Internal Applications

APEX (AIMS, ChuckApps), Seattle Meter Watch, DSS/T Advanced View Usage

Customer Interfaces

Engage One Suite, I3 Verticals Portal, Kubra, Finalist, Promise Pay

Field & Metering

Temetra, Itron (SPU), Landis+Gyr Command Center, Itron Standard & MV90 (SCL)

Communication & IVR

Genesys Cloud CX, Genesys CIC Interactive Desktop

GIS & Asset Management

Maximo, Esri GIS

Financials & Billing

PeopleSoft Financials, Output Services Group/Precisely, Wells Fargo

External Partners & Compliance

State of WA Unclaimed Property, EPA, NOAA, Recology, Collection Agencies, City of Shoreline

Tools & Automation

Broadcom Autosys, Brillion PowerPath, Storm/iNovah, NICE Automation

2.1.3 Major Workstreams

Workstream

Description

Application Upgrade

Upgrade CC&B v2.7 to v25.4 across all environments. This includes CC&B code rewrite and updates. A full quality assurance (QA) testing effort from unit testing to assisting the business prepare scripts for user acceptance testing (UAT)

Infrastructure Refresh

Replace end-of-life servers, middleware, and database components

Reports and Query Redevelopment

Assess and possibly rewrite reports, queries, scripts that access CC&B and interface data for analytics and reporting purposes

Integration Redevelopment

Assess and redesign ~35+ integrations; may require web service rewrites

Training & Change Management

Train-the-trainer sessions and post-go-live knowledge transfer for both technical and functional staff