Customer service and back-office outsourcing
CityWide Customer Service BPO, Solicitation 166325, issued by City of Richmond.
At a glance
The City of Richmond is seeking a contractor to provide staff augmentation and virtual contact center operations, including back-office support for municipal government services. The selected vendor will manage customer service operations and staffing for the city's public utilities department and related services.
Key facts
- Issuing agency
- City of Richmond
- Solicitation number
- 166325
- Type
- purchase
- Posted
- May 14, 2025
- Response deadline
- Jun 23, 2025, 11:00 AM EDT
- Pre-bid meeting
- May 28, 2025, 10:00 AM EDT
- Place of performance
- City of Richmond, VA
Official description
Solicitation #RFP 250006893. Issued by Public Utilities. The City of Richmond (City) is soliciting proposals to establish a contract through competitive negotiation for staff augmentation and virtual contact center outsourcing services from Offerors with demonstrated experience in staffing and operating contact centers and back-office operations for municipal government.
Respond to this bid
This solicitation is administered by the issuing agency through its OpenGov procurement portal. The official documents, any addenda and updates, and the procurement officer’s contact information are all posted there, and bid submission happens there, not on SledAtlas.
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