Human Services Case & Financial Management System
Human Services Case & Financial Management System, Solicitation 293793, issued by City of Norfolk.
At a glance
Norfolk's Department of Human Services seeks a modern, cloud-based case management and financial system to replace its existing Salesforce application. The system must support workflow automation, mobile access, real-time collaboration, configurable approvals, advanced reporting, document management, and integration with state/local systems, with proposals due October 2, 2026.
Key facts
- Issuing agency
- City of Norfolk
- Solicitation number
- 293793
- Type
- purchase
- Posted
- Aug 14, 2026
- Response deadline
- Oct 2, 2026, 2:00 PM EDT
- Place of performance
- City of Norfolk, VA
Official description
Solicitation #11218-0-2027. Issued by Human Services. The purpose of this Request for Proposals (RFP) is to obtain a modern, cloud‑based Human Services Case Management and Financial System (“the System”) to replace the City’s existing Salesforce‑based application (LNB’s Kinship system). The new System must preserve DHS’s core functional capabilities and improve them through modern workflow automation, role‑based dashboards, mobile access, configurable approval processes, enhanced reporting and analytics, secure cloud‑based document management, and integration with related state and local systems. The System should offer intuitive navigation and support real‑time collaboration through shared workflows, multi‑user concurrency, immediate visibility of updates, and timely notifications. It must provide flexible configuration options that allow DHS to adapt workflows and business rules as federal, state, and local program requirements evolve.
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