End-user IT outsourcing services
End-User IT Outsourcing Services, Solicitation COOP2026SOL-00009, issued by State of Texas.
At a glance
Texas Department of Information Resources seeks an IT outsourcing services provider to support DIR customers statewide, covering end-user support, software maintenance, computer equipment rental/lease, and related IT management services across all 25 highway districts. Responses due October 20, 2026.
Key facts
- Issuing agency
- State of Texas
- Solicitation number
- COOP2026SOL-00009
- Portal id
- 555357
- Posted
- Sep 1, 2026
- Response deadline
- Oct 20, 2026, 3:00 PM EDT
- Place of performance
- Dept. Of Information Resources - 313
- Official posting
- Documents, addenda and the procurement contact, free with an account.
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Official description
The objective of this Request for Offer (RFO) is to solicit Responses from potential Respondents toprovide End-User IT Outsourcing Services to DIR Customers, acting by and through the Departmentof Information Resources (DIR). This is a subsequent procurement to DIR-CPO-TMP-442. Potential Respondents should note that requirements and response instructions may not be identical. This solicitation is for services only. Agency: Dept. Of Information Resources - 313. Class/Item (NIGP): 91579-*Telecommunication Services (Not Otherwise Classified); 92031-*Installation Of Computers, Peripherals, And Related Equipment (Including Software); 92035-*Modification Of Existing Equipment (Including Cost Of Parts); 92037-*Networking Services (Including Installation, Security, And Maintenance); 92039-*Processing System Services, Data (Not Otherwise Classified); 92041-*Retrieval Services, Information; 92045-*Software Maintenance and Support Services and Updates and Data Hosting Services; 92046-*Software Updating and Upgrading Services; 92047-*Support Services, Computer (Includes Computer Warranties); 92065-*System Requirements Quality Assurance Review; 93921-*Computers, Data Processing Equipment And Accessories (Not Word Processing Equipment), Maintenance And Repair; 93972-*Radio/Telecommunications/Telephone Equipment (Including 911 Systems And Facsimile Transceivers) Maintenance And Repair; 95805-Asset Management Services; 95823-*Computer Management Services; 95868-Support Services, Management; 95870-Outsourcing Services For Management, Operation, Etc. (Purchasing, Etc.); 98412-*Bursters, Decollators, Detachers, Etc., Rental Or Lease; 98419-*Communication Boards, Control Units, Modems, Processors And Protocol Converters, Etc., Rental Or Lease; 98423-*Computers, Microcomputer, Rental Or Lease; 98424-Computers, Microcomputer, Handheld, Laptop And Notebook, Rental Or Lease; 98426-*Computers, Mini And Mainframe, Rental Or Lease; 98430-*Computer Accessories (Not Otherwise Classified) Rental Or Lease: Crt Holders, Forms Tractors, Wrist Supports, Etc.; 98434-*Covers And Enclosures (Acoustical And Protective) For Computer Equipment Rental Or Lease; 98439-*Drives, Rental Or Lease: Cdrom, Hard, Floppy And Tape; 98454-*Peripheral Miscellaneous Rental Or Lease: Keyboards, Mice, Monitors, Etc.; 98457-*Power Supplies Rental Or Lease: Surge Protectors, Ups, Etc.; 98460-*Printers And Plotters, Computer (All Types), Rental Or Lease; 98483-*Scanner And Reader Rental Or Lease; 98484-Servers, Rental or Lease; 98487-*Terminals, Crts And Remote Job Entry Devices Rental Or Lease; 98492-*Word Processing Equipment Rental Or Lease. Posting requirement: 21+ Days for Solicitation Notice. Highway districts: District 1, District 2, District 3, District 4, District 5, District 6, District 7, District 8, District 9, District 10, District 11, District 12, District 13, District 14, District 15, District 16, District 17, District 18, District 19, District 20, District 21, District 22, District 23, District 24, District 25. Attachments: ESBD_555357_1788297298236_RFO COOP2026SOL-00009.docx; ESBD_555357_1788298149939_Attachment 1 Sample Contract.docx; ESBD_555357_1788298150466_Attachment 2 Appendix A Terms and Conditions.pdf; ESBD_555357_1788298153239_Exhibit A Response Certification Form.docx; ESBD_555357_1788298298558_Exhibit A1 Exceptions Table.docx; ESBD_555357_1788298342525_Exhibit B Service Delivery and Qualifications.docx; ESBD_555357_1788298400961_Exhibit C Contract Marketing and Customer Support Plan.docx; ESBD_555357_1788298453911_Exhibit D State of Texas Subcontracting Plan.pdf; ESBD_555357_1788298486830_Exhibit E EDGAR Certification Form.pdf; ESBD_555357_1788298523976_Exhibit F Policy Driven Adoption for Accessibility (PDAA).xlsx; ESBD_555357_1788298574377_Exhibit G Accessibility Conformance Report (ARC).docx; ESBD_555357_1788298643580_Exhibit H VADSIR (For Non-COTS).docx. Status on the portal: Addendum Posted. Solicitation #COOP2026SOL-00009.
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