Freshservice Enterprise helpdesk software renewal
Freshservice Enterprise SFY27 Renewal 27-527-, Solicitation SRC0000042156, issued by State of Ohio.
At a glance
Ohio Department of Aging is renewing its Freshservice Enterprise helpdesk software subscription for one year (12/30/2026–12/30/2027), with options to renew for two additional years. The purchase includes 30 Enterprise licenses, 14 Business Agent add-ons, Asset Pack add-ons, and Freddy Co-Pilot licenses.
Key facts
- Issuing agency
- State of Ohio
- Solicitation number
- SRC0000042156
- Type
- Quick Quote
- Posted
- Sep 25, 2026
- Response deadline
- Oct 9, 2026, 5:00 PM EDT
- Questions due
- Oct 7, 2026, 5:00 PM EDT
- Place of performance
- AGE924000 Information Systems Division JRST22
- Official posting
- Documents, addenda and the procurement contact, free with an account.
Respond to this bid
This solicitation is administered by the issuing agency through its own procurement system. The official documents, any addenda and updates, and the procurement officer’s contact information are all posted there, and bid submission happens there, not on SledAtlas.
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Official description
Quick Quote. Issued by AGE924000 Information Systems Division JRST22. Commodity: Helpdesk or call center software. Lot 1, round 1. Freshworks Freshservice Subscription Term: 12/30/2026 - 12/30/2027 30 ea. Freshservice Enterprise renewal 14 ea. Freshservice Add-on - Business Agent 1 ea. Freshservice Add-on - Asset Pack (500 Assets per pack) 30 ea. Freshservice Add-on - Freddy Co-Pilot It is the Ohio Department of Aging's intent to renew for three (3) years. Status on the portal: Open for Bidding. Solicitation #SRC0000042156.
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