Child Care Call Center and Administration Services
RFP # R00B7600009 Child Care Call Center and Administration Services — Solicitation BPM058514 (eMMA BPM058514), issued by State of Maryland.
At a glance
Maryland's Department of Education is hiring a service provider to run customer service and administrative operations for the Child Care Scholarship program, including eligibility determinations, case management, provider payments, and compliance functions. The contractor must supply all staff, technology, call center equipment, and a case management system. Proposals due October 16, 2026.
Key facts
- Issuing agency
- State of Maryland
- Solicitation number
- BPM058514
- Type
- RFP: Double Envelope Proposal
- Posted
- Sep 17, 2026
- Response deadline
- Oct 16, 2026, 2:00 PM EDT
- Place of performance
- MD
- MBE goal
- 20%
Official description
RFP: Double Envelope Proposal. Agency solicitation #R00B7600009. Issued by Maryland State Department of Education. Category: Management and Business Professionals and Administrative Services. The Maryland State Department of Education (MSDE) seeks a qualified service provider to deliver Child Care Scholarship (CCS) Customer Service and Administration functions, including eligibility determinations, case management, provider payment administration and accounts processing, customer service, and audit and compliance functions for the CCS program. The Contractor shall provide all staffing, operations, and supporting technology — including call center telephony, computers, and a case management solution — necessary to perform these functions. Procurement Officer: Meinl Jenna ([email protected]).
Respond to this bid
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